Terms + Conditions

Last updated: 12th February 2020

BY AGREEING TO SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THE TERMS AND CONDITIONS OF SERVICE AS STATED IN THIS AGREEMENT:

By accepting professional cleaning service appointment and agreeing to a service provided by Onedesk, Inc. the client agrees to accept Onedesk, Inc. general terms and conditions listed below. These terms and conditions, together with our letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is help to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.

If you are unsure about any point within these terms and conditions, please contact us for clarification. Your statutory rights are not affected. In event that the terms and conditions change we will notify you in writing.

We stand by our service! If you’d like to cancel for any reason whatsoever, just call anytime to end service. Onedesk, Inc. contract does not lock you in.


We offer a 24-hour, 100% Satisfaction Guarantee for all re-occurring Customers (i.e. weekly, bi-weekly, etc.). If you are not satisfied with any area of your home, just call us within 24 hours and we’ll return immediately (within a 2 day window) to clean those areas for free. If you are still not satisfied with the cleaning, a Onedesk, Inc. manager will visit your home for an inspection and provide a 25% refund.

You can receive 5% OFF total service for the year if you agree to prepay for the year’s cleaning service before the first re-occurring service appointment, after the first time clean. You are free to cancel at any time by 1) giving a period of one clean’s notice and 2) paying the 5% that was initially taken off of annual amount. The 5% discount will be subtracted from remainder annual amount returned.


Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. We service homes Monday through Friday between the hours of 8:00 am and 6:00 pm and on Saturday by appointment. We work on 2 hour arrival windows and will arrive at your home during your selected arrival window. The first arrival window is between 8:00am-10:00am. The second arrival window is between 11:00am-1:00pm. The third arrival window is between 2:00pm-4:00pm. We will make every effort to accommodate your needs but cannot guarantee an exact time within the window.


Provide 24-hour notice to cancel service. You may reschedule, skip, or cancel any of your cleanings either by calling/texting the Onedesk, Inc. office. We do ask for a 24-hour notice of any of these actions. Without a 24-hour notice you will be charged a $65.00 cancellation fee. If  cancellation occurs at your door, then a $100 fee will be charged.

Discounts are applied when you sign up for recurring cleanings based on how often you would like us to service your home. If a discount is applied to the first cleaning  and recurring cleaning is canceled before the second clean, the cleaning will be charged at the full rate, without any discounts.​

We have a “No check / Charge credit card” policy. Payment is expected in full the day of the cleaning.  For your convenience we accept all credit cards where all services are charged at the time of cleaning.  Furthermore, cancellations will be charged on credit card.

Any NSF check returned from your bank will be assessed an additional fee of $30 as allowed by law.


The cost of services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra supplies or equipment will be billed additionally for these services.

Our teams are instructed to follow the requirements for the particular clean they are conducting. If you would like additional services performed please contact our office at least one business day in advance so we can schedule the additional work. Changing in scheduling could create changes in fees.


Be advised that if the professional cleaners are subject to distractions that affect our ability to work we reserve the right to charge for our extra time spent in the home. Distractions include pets, third party, or contractors interfering with the professional cleaners’ duties.


If for any reason an employee of Onedesk, Inc. feels that their personal safety is in danger enough to leave the job site, due to actions by the Customer, or others at the job site. The Customer will still remain liable for the full cost of the job.


Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.


We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.


Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done, or items may take a couple of cleanings to look their best. We will work with you in the most cost-effective way to try to remedy these spots in your home.


Professional cleaners working for Onedesk, Inc. have agreed, in writing, that they or their family and friends will not accept direct employment from any Customer of Onedesk, Inc. accept for payment of the exit fee (see next bullet point). This agreement is in full force and effective during the time that house cleaners are employed with Onedesk, Inc. and for a period of one year after termination of their agreement with Onedesk, Inc. Given this, we respectfully ask that you not directly solicit or engage the service of any professional cleaner, except through Onedesk, Inc.


If you prefer hiring a current or former employee/contractor a $1000.00 referral fee will be charged per employee/contractor. Once the Customer has paid the referral fee, Onedesk, Inc. will no longer be responsible for monitoring and managing the professional house cleaner, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the Housekeeper. If a Onedesk, Inc. employee is hired by you without a notice given to Onedesk, Inc. in an attempt to avoid the referral fee, you are responsible to pay the referral fee within 7 days of Onedesk, Inc. finding out. After 7 days of no payment, Onedesk, Inc. reserves the right to take legal action.


The client agrees to notify Onedesk, Inc. if any person in the household is suspected of contracting an infectious disease. This notification must be as early as possible, but at least 24 hours before scheduled visit. Onedesk, Inc. reserves right to cancel cleans under such circumstances.

Onedesk, Inc. agrees to keep all clients details confidential and secure all keys in its care. If a key is given to Onedesk, Inc. please make sure your home is accessible to us. If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.