As an office manager, it can be difficult to know what to look for when hiring commercial cleaning services. This is especially important when you are hiring professional office cleaners since they oversee the whole appearance and cleanliness of your space. When you are hiring commercial cleaners, it’s important for you to avoid these 4 red flags to save yourself time, money, and trouble.
Poor Customer Relations
When you hire a commercial cleaning company for your office, you expect them to always come on time, with the same people, and communicate with you properly. Many companies do not use effective strategies to ensure your office will be cleaned with your directions. You need to ensure you have effective communication with your cleaning company, so they have proper access to your building and know exactly what to clean. Make sure the company you choose knows which method of communication you prefer, and make sure they are comfortable adapting to it. Whether it be via text, email, or phone calls – a company that refuses to make your life easier using your preferred method, is a red flag!
Lengthy and Confusing Contracts
A long, iron-clad contract could mean that you are dealing with a company who is not going to perform at their best, and probably will not care about exceptional customer service. They hold you accountable with a contract that is time restrained and could leave you to pay a large bill. When a contract is held by time, the quality of the cleaners is more than likely to go down every cleaning since you are paying a large lump sum anyways. Always double-check contracts for sneaky wording and choose a company that will not penalize you for wanting to end services when you want.
Bad Choice of Equipment
When you are onboarding a commercial cleaning company, you want to ensure they use equipment that represents a professional company. You must first consider, who will provide the supplies to clean? If they use their own supplies, how will you know if they use supplies with minimal odor, hypoallergenic, or eco-friendly? A company that only prefers to use its own equipment may not be using the supplies and equipment that is best for your office. Always communicate your choice of products and equipment and stay away from companies not willing to use what you prefer!
All commercial cleaning companies should have insurance in case of any damage, lost items, etc. General Liability is the type of insurance that most commercial cleaning companies carry. If the company you are looking to hire fails to provide a certificate of liability insurance, then this might be the biggest red flag of them all! Also do not forget to ask if the company if they carry Workers Compensation Insurance. Most states require businesses with even a single employee to carry this coverage to pay for their employee's lost wages and medical bills if they suffer a work-related illness or injury.
Want To Easily Avoid All 4 Red Flags?
Using Onedesk's online platform to request cleaning services allows you to not ever worry about any of the above issues you might run into when looking for cleaners on your own.
– Onedesk's chat feature makes it effortless to communicate with your cleaners. Simply log in to your online account and get a fast response from your cleaners and your dedicated Onedesk account manager.
– Onedesk does not lock you into any terms and agreements you are not comfortable with. There is no confusion in the contracts and they don't lock you in for lengthy periods. If you are not happy with your current cleaners Onedesk will assign a new team for you right away without any hassle.
– Onedesk ensures that all cleaners are equipped with the latest cleaning supplies and tools. Got a specific request or prefer your cleaners use your supplies? No problem! Onedesk will accommodate your office to ensure you are satisfied with what the cleaners are using in your office.
– Onedesk ensures that all cleaners on the platform are fully vetted. Using a 15 point vetting checklist, you can rest easy knowing the cleaners at your office have been fully vetted and have provided proof of all insurance requirements.